When preparing your vehicle for transport, you need to be aware that strict guidelines are enforced and we want to make sure that the impact on our customers is minimal.
The information provided below will be of assistance to you in preparing for your vehicle for transport.
Please check your booking confirmation paperwork to ensure that all details are correct. Please contact us if they are not.
The estimated delivery date provided on your booking confirmation has been calculated in business days – (weekends and public holidays are excluded) and while every effort will be made to meet the estimated delivery date, sometimes conditions beyond our control impact on transport timing. In instances such as these we will contact you to advise you.
The day prior to your scheduled vehicle collection, our planning team will contact you to arrange a 4 hour window to collect your vehicle. Please make sure that you are available within this window. If you will not be available please appoint an agent (another person) to hand your vehicle to us.
On Collection Day, our driver will collect your vehicle and will complete the Vehicle Condition Report with you. You (or your agent) will be required to sign this document.
The day prior to your scheduled delivery, our planning team will contact you to arrange a 4 hour window in which to deliver your vehicle to you.
On Delivery Day, please make sure that you are available within the delivery window you have agreed to with our planning team. If for any reason you cannot be available, please appoint an agent to take delivery of your vehicle and sign the Vehicle Condition Report.